The TailMe team uses DSV and The Courier Guy as to-your-door courier services, or PuDo Lockers & Postnet as destination courier services (on request). We find these courier companies to be reliable and cost-effective, helping us achieve our mission to deliver your goods quickly, reliably, and affordably. Each order is allocated a unique tracking number, and depending on your distance from a main hub, it will take between 2 and 5 working days to arrive. You are welcome to contact us anytime to find out the status of your package.
You can choose to have your courier collect your package, or you can collect it locally from our offices at 8 Montcalm Road, Morningside, Durban, 4001.
We offer express shipping, which processes your package overnight using The Courier Guy. Your package will usually arrive the next day if you are in a main hub or the day after if you are in an outlying area. Please note that orders booked as express must be made in the morning. Courier services do not operate on weekends or public holidays, so Friday orders will be delivered on Monday.
Orders for medical recovery items take priority due to their urgent nature. You can choose to book them via standard economy or express.
Flyer Bags are a cost-effective and easy method of couriering smaller, sturdy items. They are allocated a unique tracking number and use a tamper-proof seal, making them safe and secure during transit. We also wrap items that need extra protection.
Boxes are a sturdy option for couriering larger items or items that require extra protection in transit.
Pricing for courier services varies based on the size, value, and weight of the item.
Shipping times vary based on stock levels. If an item is In Stock, it is available in our warehouse and ready to dispatch immediately. Out of Stock means the item is unavailable, and we currently have no new stock en route. For items on Backorder, we don’t have stock on hand, but new stock is on its way. Delivery times for back ordered items depend on the estimated arrival of the stock, which can take between 1 week and 3 months due to the longer shipping times from foreign suppliers to South Africa. In this instance it is best to contact us and we will let you know what the ETA of the stock is.