We’re dedicated to providing you with an exceptional online shopping experience. As the CEO of TailMe, I want to assure you that you’re in good hands.
Our company has a long history of offering high-quality products and excellent customer service, earning the trust of our existing customers. We’re committed to extending that same level of trust to our new customers.
Shipping Policy
We use only reputable courier companies with tracking numbers to ensure reliable and cost-effective delivery of your orders. Our extensive inventory allows us to expedite the order-to-delivery process, and we offer a variety of shipping options to suit your needs, including cost-effective economy and high-speed overnight delivery.
Our shipping policy is designed with your convenience in mind. You can review the full details of our shipping methods and estimated delivery times here: Shipping Policy.
Stock Status
We strive to keep all of our products in stock, ready for immediate dispatch. The stock status you see on the product pages reflects our real-time inventory. If a product is listed as “In Stock,” it means we have it available for immediate shipping. If it’s “Out of Stock,” or “Back-Order” you can sign up for notifications, and we’ll alert you as soon as it becomes available again.
By keeping most items in stock, we can offer faster delivery times compared to marketplaces that may rely on third-party sellers who don’t always ship promptly. This ensures your order is processed as quickly as possible.
Secure Shopping
At TailMe, we understand the importance of safeguarding your payment information. That’s why we use only trustworthy payment gateways, such as Payfast or Yoco, and employ the latest technology to keep your sensitive financial and personal information private and secure. Our website is also encrypted with SSL technology, further enhancing your security and peace of mind.
Product Categories
We offer a diverse range of pet accessories, toys, and tech products tailored to meet your pet’s needs. Whether you’re looking for interactive toys, grooming tools, or cutting-edge technology like our Infinity 4G GPS Pet Tracker, we’ve got you covered. Check out our best-sellers or browse by category to find the perfect products for your furry friends.
Return/Refund Policy
We stand behind the quality of our products and offer a 100% satisfaction guarantee on everything we sell. If, for any reason, you’re not completely satisfied with your purchase, we have an easy-to-follow refunds and returns policy, which you can find here: Refund & Returns Policy.
Simply contact our customer service team, and we’ll do everything in our power to make it right.
Direct Support
At TailMe, we believe in offering direct support to our customers, without the middlemen. Unlike many online marketplaces, you’re always dealing with us directly. This means faster response times, personalized assistance, and tailored recommendations from our dedicated team of professionals. We’re always available to answer any questions or concerns you may have.
Why Choose TailMe Over Marketplaces?
While online marketplaces may offer a broad selection, shopping directly with TailMe provides you with better service, faster delivery, and more control over your order. We are fully accountable for every step of your shopping journey—from order placement to customer service—and offer specialized advice that you won’t find on impersonal platforms. Plus, our inventory management means you won’t face unexpected delays or lack of stock from third-party sellers.
At our store, we believe in making your shopping experience even more rewarding. Take advantage of our convenient shopping cart that allows you to easily apply coupons at checkout. To stay updated with the latest deals and discounts, be sure to visit our Facebook page, where we share public coupons that may grant you enticing discounts or even free shipping on your purchases.
If you’re planning a bulk purchase, reach out to us, and we’ll be delighted to provide you with a special coupon to sweeten the deal.
We’re proud to have many satisfied customers who have left positive feedback on our website and social media pages. We’re confident that once you shop with us, you’ll become a lifelong customer.
Thank you for choosing TailMe for all your online shopping needs. We look forward to serving you and making your shopping experience with us as pleasant as possible.
Sincerely,
Gavin Levenstein
CEO, TailMe